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Technical Details

Free Fax to Email is run across multiple international secure sites with extensive physical and network security. Designed by Chartered Engineers and Chartered IT Professionals, our network (called Telecoms Cloud) is operated by us, creating the biggest and best Cloud Fax platform in the United Kingdom and one of the best fax platforms in the world.

Our entire network is based on a private cloud which allows us to scale our resources up and down whenever required. This "balloon" type of architecture makes us one of the most flexible, scalable, resilient and powerful networks in the world.

We've put some basic information below to give you an idea what we are running inside our Fax Cloud. If you require a more detailed specification, please Contact Us, although for confidentiality and security reasons only limited information is available.

Fax Lines

In the United Kingdom we have thousands of fax lines using Local Loop Unbundling (LLU) across 770 geographically separated sites (Every UK Digital Local Exchange (DLE)) fed directly from 559 Marconi System X's and 211 Ericsson AXE10's Telco carrier grade switches) and servers located in every major telephone exchange around the United Kingdom. This ultimately means that our infrastructure is close to our customers, at their local exchange whilst having complete resilience with our distributed infrastructure that is spread around the country, taking advantage of BT's huge fibre network as our backbone whilst offering a service that is local to our customers.

As call routing is controlled by the national trunk exchanges, if a DLE were to fail, we can simply failover to another exchange. This approach spreads our risk and increases our resilience, redundancy and reliability without concentrating a significant part of our infrastructure at a few locations - unlike many of our competitors who have their infrastructure in shared co-location facilities in major cities and suffer from power shortages, congestion and high running costs, as well as being at high risk from civil disturbances, radiological events, chemical weapons and terrorist attacks.

Internationally, Free Fax to Email collects traffic from the local PSTN networks in the individual countries on the Telecoms Cloud network footprint. In these countries, Telecoms Cloud interconnects directly with one or more local network operator(s) who host our switching and routing equipment, creating a fully meshed telecommunications cloud. All critical systems on the Telecoms Cloud network are configured in geo-redundant active/standby pairs for immediate and stateful failover in case of failure.

Cryptography

All faxes are compressed and encrypted upon reception (at source) using AES256 (Advanced Encryption Standard). AES256 is the first publicly accessible and open cipher approved by the National Security Agency (NSA) for top secret information.

Free Fax to Email use SSL Certificates for its security. In addition to our certificate, third parties engage in vulnerability assessments and scan our website each day for malware, helping to protect the Free Fax to Email website from various security risks on the internet.

Internet Connectivity

In the UK, our core internet connectivity is provided by Tier 1 IP transit provider Global Crossing. Our secondary connection is interconnected through Virgin Media who have one of the biggest IP networks in the UK.

Internationally, our large and diverse network IP connectivity is supplied, managed and monitored by "best of breed" providers in each country, complete with strict service level agreements (SLAs).

DNS

Our DNS service provides a way to geographically direct users to the closest server. We've built a global server network, with DNS servers geographically distributed across the world.

We're continually expanding our DNS network to be closer to our customers. A number of ISPs deliberately route DNS traffic to the nearest DNS server to speed up response time. Of course, this only works if your fax provider has servers around the world; we of course do.

Our global network of DNS servers has been carefully built to maximize uptime and reliability. Each production server is fully independent of the others to avoid the possibility of a cascading failure. We run our servers substantially below maximum capacity to leave plenty of room for both expansion and unplanned large traffic increases.

Email

Our Email Service is a highly scalable and cost-effective bulk and transactional email-sending system.

For high email deliverability, we use content filtering technologies to scan outgoing email messages (containing faxes) to help ensure that the content meets ISP standards. The email message is then either queued for sending or routed back to us for corrective action. We have a built-in feedback loop, which includes notifications of bounce backs, failed and successful delivery attempts, and spam complaints should any arise.

Our emails are sent using DKIM. DomainKeys Identified Mail (DKIM) lets Free Fax to Email take responsibility for an email message that is in transit. Technically DKIM provides a method for validating a domain name identity that is associated with a message through cryptographic authentication. This industry-standard method, which is accepted by most ISPs, aligns our email reputation with our domain reputation; this ultimately helps to ensure that when we send you a fax by email, it is actually from us and not a fraudster or impersonator.

Information Governance (IG)

Telecoms Cloud, the provider of Free Fax to Email, operates a set of multi-disciplinary structures, policies, procedures, processes and controls implemented to manage information at an enterprise level, supporting our immediate and future regulatory, legal, risk, environmental and operational requirements.

All customer data originating in the European Economic Area (EEA) is kept secure in ISO 27001 (ISMS) Data Centres within the EEA, complying fully with acts such as the UK Data Protection Act 1998, HMRC retention of company records guidelines, Companies Act 2006, Consumer Protection Act 1987, Data Retention (EC Directive) Regulations 2007, Financial Conduct Authority, Retention of Communications Data under Part 11: Anti-Terrorism, Crime and Security Act 2001, Home Office, Records Management: Retention Scheduling 9: Information Management Public Records Office and the Sarbanes-Oxley Act 2002, Payment Card Industry Data Security Standard (PCI DSS Compliance) and other local acts in various jurisdictions. All faxes are encrypted on reception and no staff nor company directors have access to customers' faxes. A full list of our company directors is available on our Telecoms Cloud Board of Directors page. A full list of directors' register of interests is available at our office for inspection by appointment.

Maintenance and Operations

As a company policy we've decided to engage in preventative maintenance to avoid downtime for customers instead of waiting for something to break - this combined with our 99.999% service level agreement with our customers makes us one of the best scalable, resilient, redundant and specialist communications networks in the world.